Frequently Asked Questions

Pleased reach out to us at info@claritymind.com.au if you cannot find an answer to your question.

Payment Policy

Payment is expected 30 days from the date of invoice by PayPal® or bank transfer. If you receive your invoice digitally from us via email, there will be a link to pay via PayPal®.


Cancellation Policy

Cancellations made within 12 hours of the appointment are charged at the full cost of the session. 

Cancellations made within 24 hours of the appointment are charged at 50% of the full cost. 


Supervision Contract

As per the AASW Supervision Standards 2014, ClarityMind Supervisors will establish a supervision contract/agreement. This document can be found here: https://www.aasw.asn.au/practitioner-resources/supervision-standards-and-professional-supervisor-directory

A supervision contract will be co-developed with the supervisor/supervisee and finalised within the first three sessions. The AASW Supervision Standards (2014) section 9.1.2c outlines the supervision contract/agreement to include:

  • Purpose, goals and functions;
  • Roles, responsibilities and conduct of participants;
  • Frequency and duration of supervision;
  • How the sessions will be recorded, where records will be stored, who will have access to these records and if/how they will be disposed of;
  • How confidentiality and privacy will be managed and what the limits are to this;
  • Reporting responsibilities (particularly if the external supervisor is funded by the agency);
  • How difference of opinion and conflict will be managed;
  • Contract review date;
  • Fees and payment method, if applicable.